Subscription club Questions:
Please scroll to the bottom for single item purchase questions.
I emailed and it’s been a day with no response?
- I am an artist who runs not just this company, but my full time job. I can not check and respond to email daily. I just don’t have the time. I schedule myself time to go through and respond to emails once a week. Rest assured, I will get to yours.
How often will I get this club package?
This is a monthly club. That means that you'll get a curated package based on the theme of the month, every month. Billing is on the last day of the month. Shipping is usually 16-20th. If you order on the 16th or before, you'll receive the current month's package and be charged on the last day of the month for your next package. If you order after that, you will not be charged again at the end of the month, and your package will ship the next month.
How does billing work?
Billing is on the last day of the month. Cratejoy sends an auto reminder that your account will renew. You can log in on our website and pause your account for a month, or cancel if you do not want to receive the package for the next month. If you do not cancel, and your account gets charged, we can not issue a refund. This is because we order many of the items on the 1st of the month. If you cancel after the last day of the month, you will receive the next package. Shipping is usually 16-20th. If you order on the 16th or before, you'll receive the current month's package and be charged on the last day of the month for your next package. If you order after that, you will not be charged again at the end of the month, and your package will ship the next month. Again, There are NO refunds on monthly club packages. FYI! ALL CHARGES WILL SHOW AS BEING PAID TO GRIM NORTH LLC.
What's in the package?
We have different clubs, so each one has different stuff. Lapels and Spells: This is a minimalist club. This package is 1 pin per month. It comes in various colors or materials. It will be witchy/ magic themed, and it will be designed for this package. Star Wars Fan Pin Club: This is a minimalist Club. This package is 1 pin per month. It comes in various colors or materials. It will be custom artwork Inspired by Star Wars, designed for this package. Laserbrain Monthly Club:This is the full package. Each month we will pick a theme. You can head over to instagram for a hint/peek. Each month we will send a note with info on the artist and the items. It will include one iron-on patch, one enamel pin, and one sticker. We also have a combo club which combines all of the items from the other 3 clubs into one package.
Is the Laserbrain club package always nerdy?
Not necessarily. Each month we will announce a theme, and the package will be curated to fit the theme. Often some of the items might be inspired by popular culture, cartoons, 80's, 90's, movies, TV, or books. However, we also will feature some art that is just cool. We will try to keep it broad enough so that everyone can enjoy them, though.
Is the Lapels and Spells club package always witchy?
Yes. This is not a pop culture package. These pins are designed with magical symbolism in mind.
Where do you get the art?
The art is custom. Each patch and pin will be specifically designed for this subscription. You're not going to be getting knockoffs or crappy patches you've seen on Wish. Most items are designed by Stina, with an occasional guest artist.
What is the quality of the items?
The patches will be embroidered, woven or digitally printed, sometimes with glow in the dark or metallic thread. They will vary in size from 2"-6", but will most commonly be 4". The pins can vary a little more. They'll be metal, with enamel/soft enamel/etched/ or diestruck. And the stickers will vary in color and shape, but will be out-door bumpersticker quality.
When will I be billed for my club subscription?
If this is your first time signing up you will be billed immediately for your first subscription. After that, you will be billed on the 1st of the month for your next cycle.
When will we mail your club Package?
We ship our packages around the 20th of each month. If the 20th falls on a Saturday or Sunday, they will be shipped on the following Monday. If you sign up after the 20th, you'll begin receiving your club package the next month.
You missed a month and want an item?
Well, too bad. Ok Ok, occasionally we might have some extra items left over. If we do, we will sell them for a slightly higher cost than the club subscription. But once we sell out, they're gone. We will have some of the patches and pins for sale in the website after, but at retail cost, not club pricing.
Single Purchase Item questions:
When do you ship?
If you order things from the store that aren’t part of a monthly package, I ship 1 time week. Often we begin packing orders on Monday, but it can take 3-5 days sometimes to pack everything. Processing time is 7-10 business days. I ship the monthly packages between The 16th and 20th.
What if my package is lost?
If you think your package is lost, please check your email for your tracking number, or log into your account to see your tracking number. If your tracking says the package is delivered, and you do not have it, please contact your post office. We are not responsible for your stolen mail.
What happens if tracking shows my package was delivered but I did not receive it?
First, please check with family, friends, and neighbors to see if someone accepted the delivery on your behalf. Also, please allow a couple extra days (especially around the holidays) as it could sometimes get scanned, but the delivery person has yet to drop it off.
As we can only see the same tracking information as you can, we recommend doing the following:
1. Check your order confirmation email and confirm that you entered your shipping address correctly.
2. Call the USPS toll free number and tell them you didn't receive your package: 1-800-ASK-USPS (800-275-8777)
3. After 7 days, submit a search request: https://www.usps.com/help/missing-mail.htm
What if my address is wrong?
If you enter the wrong shipping address, please log into your account and update your address. make sure to message us so that we can double check and make sure your package is going to the right address. If you enter the wrong address, and your package gets returned, you will have to pay for it to be re-shipped to you.
Do you ship outside of the US?
We ship outside of the USA and Canada. The shipping rates are high, and your country will charge you import taxes and fees. Thats your responsibility. If you refuse to pay custom fees, it will be returned to us and we will no refund your shipping fees. Shipping speed is usually 6-8 weeks international and often packages can be stuck in customs for long periods of time. This is normal. We are not responsible for your lost packages. You’ll have to contact your post office.
What Grade are the pins?
All of our pins are Standard grade, wearable art pins unless otherwise stated.
Pins are a primarily a handmade item, and as such are not usually perfect. My pins are NOT priced or listed as fantasy pins, and therefor the quality is going to be Standard, wearable quality.
Some pins might be listed as:
Collector's Grade: Best for pin collectors! Guaranteed free of air bubbles, stray paint/glitter specs, metal plating defects (excluding backs), and low-fill or gouged enamel. If you want a collectors grade pin and there is not a collectors grade option on the website, I will accommodate you as best I can, just email firstname.lastname@example.org a note before checking out. If you do not ask for a collectors grade pin, you WILL most likely get a standard grade pin.
Standard Grade: Meant to be worn! Free of major defects but *may* exhibit minor imperfections such as: tiny stray glitter specs, superficial tiny bubble in enamel or epoxy coating, tiny specs of missing enamel in the very tiny spots, imperfections in the metal on the sides or back of the pin, superficial scratches to metal surfaces (especially large metal areas), superficial paint drops or bleeds, or slight discoloring against screen printed edges. Standard orders may be filled as collector's grade, but are not guaranteed as such. All of my pins are promised to be standard grade unless ordered otherwise.
Flawed Grade: For budget collectors. Multiple or major defects of the types noted above, or: peeling enamel, missing enamel, or other unexpected problems.
I ordered the wrong grade pin.
If you ordered a standard pin, and you want to exchange it for a collectors grade, you are responsible for return shipping, and new shipping.
Helpful pin lingo:
LE- Limited Edition. Theres a limited amount and this pin/color variant will not be made again. Example: LE 50 means there are only 50 of those specific pins.
LR- Limited Release. This means that there were a limited amount released, or will be made. Example: Sometimes a pin will be opened for preorder for 24 hours as a LR. This means that whoever wants to order will be able to until the time runs out, then it will not be made again. Sometimes this also means a pin might be released a second time but that it will not be available forever.
OE- Open Edition. This means the pin will be remade often and there could be a lot.
ISO- In Search Of
AP- Artist proof- Often during production, samples are made. These extra samples are called Artist proofs or Production proofs.
HTF- Hard To Find
NFT- Not For Trade
NFS- Not For Sale
FT- For Trade
FS- For Sale
Grail- one of your Goal, MUST have pins.
Fantasy pin- Usually a LE, large, detailed pin with special enamel effects and details. More expensive due to LE and high production costs.
Counterfiet- Some people steal art and made counterfeit pins. This is very dangerous to artists and small businesses. It makes the value of the artists pins go down, and it makes them harder to sell. Many pin companies close because of counterfeit pins.